Luvio - Privacy Policy
Last updated: 11 February 2026
This Privacy Policy explains how Luvio Ltd ("Luvio", "we", "us") collects and processes your personal data when you use our services.
1. Who we are
Luvio Ltd is a company incorporated in England and Wales.
Email: support@luvio.com
2. What data we collect
We may collect:
- account information (name, date of birth, email, phone number);
- profile information, photos and messages;
- usage and technical data (IP address, device data, logs);
- payment and transaction data (handled by payment providers);
- customer support communications.
3. How we use your data
We use your data to:
- provide and operate the service;
- match users and enable communication;
- improve safety and moderation;
- comply with legal obligations;
- communicate with you;
- prevent fraud and misuse.
4. Legal bases
We process data based on:
- performance of a contract;
- your consent where required;
- legitimate interests;
- legal obligations.
5. Sharing your data
We may share data with:
- hosting and technical service providers;
- payment and verification providers;
- group companies;
- authorities where required by law.
6. International transfers
We may transfer data outside the UK using appropriate safeguards such as standard contractual clauses.
7. Data retention
We keep data only as long as necessary for the purposes described or as required by law.
8. Your rights
You have the right to:
- access your data;
- correct your data;
- erase your data;
- restrict or object to processing;
- data portability;
- withdraw consent.
9. Security
We use reasonable technical and organisational measures to protect your data.
10. Children
Our service is not intended for anyone under 18.
11. Complaints
You may lodge a complaint with the UK Information Commissioner's Office (ICO).
12. Contact
support@luvio.com